Purpose and Scope

These General Terms of Use and Sale apply to visitors of the lisacom website (hereinafter the User) and to any commercial transactions made by the Customer through the online store at lisabonastreetwear.pt. Browsing the site or buying any product from the online store at lisabonastreetwear.pt means that the User and the Customer accept these General Terms of Use and Sale.

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Lisabona Streetwear reserves the right to change these General Terms of Use and Sale at any time without prior notice. Any changes will be published on lisabonastreetwear.pt and will only apply to orders placed after their publication date on lisabonastreetwear.pt.

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Content Information

Copying, transferring, distributing or storing the content of lisabonastreetwear.pt without prior written permission from Lisabona Streetwear is prohibited for any purpose other than strictly personal use.

Lisabona Streetwear reserves the right to change at any time the information and commercial offer shown on the site, including products, prices, promotions, trading conditions and services. These changes only apply to future orders and not to orders already in progress.

Adding links to this website from elsewhere, for any purpose, is strictly prohibited without prior permission from Lisabona Streetwear. Any abusive use of the lisabonastreetwear.pt domain without prior authorisation may lead Lisabona Streetwear to take the appropriate legal action. If you find links on other websites that take you to lisabonastreetwear.pt, please note that Lisabona Streetwear is not responsible for where those pages come from or for the content on them.

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Liability and Force Majeure

All Products sold on lisabonastreetwear.pt comply with Portuguese law.

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Lisabona Streetwear is not liable for delays and/or failures caused by force majeure, including public disorder, total or partial strikes, events that stop or disrupt postal services, transport or communications (including delays), flood, fire, tornado, hurricane, volcanic eruption, war or pandemic.

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Lisabona Streetwear is not liable for indirect loss, including loss of business, loss of profit, loss of opportunity, or any damage or charges arising from buying a product shown on the website. Nor is it liable for lost profit or consequential damage relating to any purchase made on the website that, for whatever reason, cannot be delivered as ordered.

The website is aimed exclusively at final consumers, not at businesses.

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Obligations of Customers & Users

The Customer and the User agree to comply with and respect these General Terms of Use and Sale, in particular:

• Not to enter, store or distribute through the site any content that is defamatory, obscene, insulting, xenophobic and/or otherwise in breach of general principles of law or public order;
• To keep your site password safe and not share it, so that third parties cannot access your account on lisabonastreetwear.pt
• Not to use false identities;
• To provide your personal details and correct delivery address so that Lisabona Streetwear can process your orders properly.

You are therefore expressly prohibited from sending any message or information that is insulting, misleading, defamatory or obscene, or that infringes in any way the privacy or the intellectual or industrial property rights of third parties, as well as posting any information that could harm third parties or the site owner.

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The Customer is responsible for the accuracy of the details they give Lisabona Streetwear and agrees to update their Lisabona Streetwear account on lisabonastreetwear.pt straight away with any changes.

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Lisabona Streetwear reserves the right to delete the account of any user who breaks any of the Obligations listed above. Lisabona Streetwear also accepts no liability for any delay or failure to process an order, including at the point of delivery, caused by incorrect or incomplete details provided by the Customer.

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Placing Online Orders

Prices on the website are final, in Euros, and include all taxes. Delivery fees are paid by the customer and charged at the end of the order, depending on the products selected and the final total. Additional transport, delivery, postal and/or other charges may apply.

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Lisabona Streetwear reserves the right to change prices at any time, but will always apply the price shown on the website when the customer places the order. If an error is found on the website, Lisabona Streetwear may cancel the order or purchase and refund the amount paid, with no additional cost to Lisabona Streetwear.

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Lisabona Streetwear reserves the right to change the information and commercial offers shown on the website at any time, including products, promotions, trading conditions and services.

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Product Photographs

Product photos on the website are for illustration only. They do not form part of the contract and do not replace any commitment made by the company.

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For descriptions, specifications and other product details from our partners and/or suppliers, Lisabona Streetwear accepts no responsibility whatsoever for the accuracy and completeness of that content. The information on the website is based on what our suppliers give us, and we do everything we can to avoid typing and calculation errors.

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If errors are identified, we will correct them as soon as possible, and the company may cancel the order or purchase and refund the amount paid. If the website shows information that does not match the characteristics of a product and that product has already been ordered, the customer will be informed and has the right to cancel their purchase.

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Product Availability

Lisabona Streetwear will meet delivery deadlines whenever stock is available. If an ordered product is out of stock, we will contact the customer by email or phone within an estimated 7 days of the order date, to confirm the new delivery date or to offer a similar alternative.

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Unless due to force majeure, Lisabona Streetwear will ship your order within 30 (thirty) days, counting from the day after the order is placed.

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Due to technical or other circumstances, the quantities shown on the website may occasionally differ from the stock held in our warehouse.

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All promotional campaigns have limited stock and are available online only.

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At the moment, the website only accepts orders for delivery within the European Economic Area.

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Cancelling an Order

By placing an order on the LISABONA website, the customer agrees to our Terms & Conditions, which should be read and understood before any order is placed.

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Order cancellations are not permitted, except in the following cases:

• The order has not yet been marked as paid.
• The 15 working day delivery period has been exceeded.
• The cancellation request is made within 24 hours of placing the order.

If you wish to cancel after the 24-hour window, you must wait for the order to arrive and follow the return or exchange procedure set out in our Exchanges & Returns policy.

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Exchanges & Returns

The following conditions and terms apply only to purchases made on lisabonastreetwear.pt, lisabonastreetwear.com and lisabonastreetwear.es. These websites are operated by Bold Outcomes, Lda., registered company no. 518636399, with registered office at Rua D. Augusto Pereira Coutinho no. 13, 3rd floor right, Montijo, 2870-309 Setúbal.

Right of Withdrawal

Under Decree-Law No. 24/2014 of 14 February, the Customer has 14 days from the date the order is first received to return it or exchange it for item(s) of equal value.

This right is subject to the following conditions:

• Proof of purchase (invoice) for the product.
  
• The product must be returned in the same condition as it was sold: free of scratches, external damage or signs of wear, and in its original packaging.
  
• The Customer must complete the Exchanges & Returns Form and contact Customer Support in advance at suporte@lisabonastreetwear.pt, who will provide all the necessary instructions. Orders sent without prior contact will not be accepted.
  

Exclusions from the Right of Withdrawal

The right of return does not apply to contracts for:

• Goods made to the Customer's specifications or personalised.
  
• Goods that, by their nature, cannot be returned, may deteriorate or perish quickly.
  
• Sealed goods that are not suitable for return for health or hygiene reasons, once opened after delivery.
  
• Goods showing visible signs of external use (e.g. dirt, creases, marks, odours, sole wear, missing accessories, etc.).
  

Additional Conditions

• The 14-day return period always starts from the day the order is first received. Exchanges do not extend or restart this period.
  
• Once the 14 days have passed, returns will not be accepted, even if the item has been exchanged one or more times.
  
• Lisabona Streetwear reserves the right to request additional information or documentation to check that the returned item meets the conditions.
  

Refunds

• Refunds are only issued for eligible products that meet the conditions of our policy.
  
• For items without defects, the original shipping cost is deducted from the refund amount (even if a campaign discount was applied).
  
• The refund is paid back using the same payment method the customer used, within 14 days at most of accepting the return.
• Each customer may make a maximum of two (2) exchanges of the same item for size or colour reasons, as long as they are made within the 14-day period. Further exchanges will not be accepted.
  
• Shipping costs are non-refundable, as they are a service provided by an external company and not by Lisabona Streetwear.
  

These General Terms of Sale and Use were updated on 3/3/2025 (3 March 2024).