FAQ | FAQ

  • All items sold through our website are fully original.

    Before any item reaches the customer, it goes through a thorough authenticity check.

    Each detail, from the labels to the stitching, is carefully checked to make sure the product you receive is authentic and free from defects.

    We strongly condemn any association with counterfeit products.

  • Shipments to Portugal Mainland & Islands go entirely via CTT Expresso — €4.90

    For mainland Spain, orders are sent via CTT Expresso (EU) — €4.90

    Orders to the remaining European Union countries are shipped entirely via CTT International Economy or UPS — €17.90

  • Immediate Delivery

    Sizes marked with a lightning bolt are ready to ship (24 to 48 hours).

    Standard Delivery

    Sizes without a mark are available for standard delivery (3 to 14 working days).

    On average, our orders arrive in 4 working days when shipped across Europe.

  • Once you've placed your order, you'll get an email with your tracking code, so you can follow your parcel in real time.

    Enter it in the box marked "Seguir Objeto" on the CTT website to see where your parcel is in the country.

  • Our Customer Support team is always on hand to help you choose the right size.

    Get in touch directly on Instagram, Live Chat or Email.

  • There are several ways to get in touch with us:

    - Instagram: @lisabonastreetwear

    - Customer Support section

    - Live Chat

    - Email: geral@lisabonastreetwear.pt

    We usually reply within 24 working hours.

  • Yes, we accept returns & exchanges within 14 days of receiving your order, as long as the pair or item is in sellable condition, with no signs of wear and the original box or packaging in perfect shape.

    Return shipping is at the customer's expense, unless the item(s) arrived faulty.

    Exchanges are completely free, with no costs attached.

    For more details on how to proceed, contact us or read the "Exchanges & Returns" page.

  • Yes, we also ship orders to other European countries, including Spain.

    We even have a dedicated site for this market, one we care about a lot: lisabonastreetwear.es

    Pop over and browse our wide selection of Sneakers & exclusive pieces, all in Spanish.

FAQ | FAQ