For an item to be eligible for an exchange or return, it must meet all of the following requirements, without exception:

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• Remain in perfect saleable condition, with no signs of use, as received;
• Include all original accessories and tags;
• Include the original box or protective packaging.
• Fall within 14 days of the delivery date at the destination address. For a return, the shipping label must be created within that period. For an exchange, you must contact us by email within that period.

If you would like to exchange your item for a different model or size of equal or lower current value than the price you paid, LISABONA handles the process at no extra cost. Here is how to make an exchange:

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1. Make sure the product meets the requirements mentioned above.
2. Send an email to suporte@lisabonastreetwear.pt with your order number and the word "troca" (exchange) in the subject line.
3. In the body of the email, state the item and size you want. It must be of equal or lower current value than the item you originally bought.
4. Wait for a free shipping label, which usually arrives within 48 hours.
5. Put the completed return form inside the parcel or box with the item.
6. Pack the item in the card box you received your order in, or a similar one.
7. Drop the parcel off at a CTT point.
8. Once we receive the parcel at our facility, you will get an email with the details of your replacement order within 3 business days.

If you wish to return an item, the customer is responsible for the cost of shipping. In that case, please:

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1. Make sure the product meets the requirements listed above.
2. Include the completed return form inside the package or box.
3. Pack the item in the cardboard box you received your order in, or a similar one.
4. Send the item back.
5. Wait for your refund, which will be processed within 10 business days of your parcel arriving at our warehouse, to your original payment method.

NOTES:

• Shipping costs will not be included in the refund amount, unless the item is faulty or is not the correct item.
• If the item is faulty or is not the correct one and you would like to return or exchange it, you can request a transport guide from us. To do so, send us photos and a written description of the problem at suporte@lisabonastreetwear.pt
• If more than 14 (fourteen) days have passed since we created the transport guide and it has not been used, we reserve the right to cancel the exchange or return.

If you have any further questions, please see our Terms & Conditions or contact us at suporte@lisabonastreetwear.pt